Payment for the initial consultation and treatment will be taken in advance at the time of booking. If you cancel your appointment with 48 hours notice a full refund will be issued. If less than 48 hours notice is given your payment will be forfeited. Payment for follow-up treatments is due in full at the end of your session either by cash, cheque or you can pay in advance on line. Any emails / phonecalls / texts to chase late payments will be subject to a £25 admin charge per communication.
If for any reason you cancel a treatment within less than 48 hours notice, the full treatment price remains due for the reserved time slot. This fee is payable within 7 days or at the next session, whichever is earlier.
Should you run late for an appointment, your practitioner may not be available beyond the time slot reserved for you, and in some cases it won’t be feasible to start the session. If at all possible, please inform your practitioner of any delay. Your session may be cancelled if they haven’t heard from you within 15 minutes of the agreed appointment time.